Customer Service NVQ

If you’ve got formal Customer Service training and qualifications, you’re an asset to any modern business. An NVQ in Customer Service is your chance to learn new skills and gain valuable qualifications at the same time.

National Vocational Qualifications (NVQs) are qualifications that demonstrate your ability to do your job. The training is mainly on the job and NVQ assessment is directly related to your performance at work

The NVQ in Customer Service is a nationally-recognised programme, designed by employers to meet the needs of today’s businesses. You can tailor-make your own NVQ, allowing you to focus on and develop the Customer Service skills that you use most often.

The ‘Planner’ contained within the course will help you choose what to learn, depending on the skills you need to do your job more effectively. You can cover everything from creating the right first impression to using ‘active listening’ techniques to help you work out what your customers really want, from keeping accurate, up-to-date customer service records to dealing with difficult or dissatisfied customers.

The Benefits of an NVQ in Customer Service:

• An NVQ in Customer Service lets you show your current employer – and any future employer – that you have reached a recognised, national standard in business
• The qualification helps you to improve your Customer Service skills so that you become more effective and efficient at work
• The NVQ learning programme lets you fill any skills gaps you have quickly and easily while you work
• The qualification is flexible. You choose which skills you need to develop to help you in your own particular job and then follow a tailor-made programme that meets your individual needs

Steps to NVQ in Customer Service Qualification:

Step 1: Use the ‘Planner’ section of the course to select a combination of mandatory and optional units that ensures your learning is relevant to your own job

Step 2: Work with your Assessor to agree a learning plan. You’ll identify what you can do already, analyse what learning and skills gaps you have and choose the work-based activities and course units that will help you learn what you need.

Step 3: Complete your learning and gain any different work-based experience that you need for the qualification. Your Assessor will track your performance against NVQ standards while you learn.

Step 4: Once you’re confident you have the customer service knowledge, skills and experience you need, you’re ready to be formally assessed for your NVQ

Click on 'Our Centres' to find a learndirect venue near you that offers this NVQ. Click on the links below to view the details of the courses that can lead to this qualification: