ILM Level 3 Certificate in First Line Management
Whether you work in the public or the private sector, whether you manage a team of five or five hundred, the ILM Practical Manager Certificate is a great way to broaden your understanding of modern management techniques and gain a nationally recognised qualification while you learn.
With more than thirty courses to choose from, you’ll get a comprehensive grounding in a wide range of management theory and practice – from giving briefings to writing for business, from managing customer service to understanding information systems.
The learning is flexible so you can focus on developing the skills and knowledge that are most relevant to your own particular job. First, you’ll complete four compulsory units:
- Solving Problems and Making Decisions
- Understanding Change in the Workplace
- Planning Change in the Workplace
- Achieving Objectives Through Time Management.
Then, you can choose from the huge variety of further courses available to achieve a valid combination of optional segments required for the qualification.
The Benefits of the ILM Practical Manager Certificate:
- It lets you show your current employer – and any future employer! – that you have reached a recognised, national standard in business management
- It gives you a broad grounding in the latest management techniques to help you improve your management skills and become a more effective manager at work
- It’s flexible. You choose which skills you need to develop to help you in your own particular job and then follow a learning programme that meets your individual needs
Solving problems and making decisions (ILM Unit M3.01)
Understanding change in the workplace (ILM Unit M3.02)
Planning change in the workplace (ILM Unit M3.03)
Achieving objectives through time management (ILM Unit M3.04)
Writing for business (ILM Unit M3.05)
Creative thinking and innovation for organisational success (ILM Unit M3.06)
Obtaining information for effective management (ILM Unit M3.07)
Managing customer service (ILM Unit M3.08)
Giving briefings and making presentations in the workplace (ILM Unit M3.09)
Introduction to leadership (ILM Unit M3.10)
Building the team (ILM Unit M3.11)
Motivating to perform in the workplace (ILM Unit M3.12)
Developing yourself and others (ILM Unit M3.13)
Managing conflict in the workplace (ILM Unit M3.14)
Managing stress in the workplace (ILM Unit M3.15)
Managing the employment relationship (ILM Unit M3.16)
Recruiting, selecting and inducting new staff in the workplace (ILM Unit M3.17)
Coaching and training your work team (ILM Unit M3.18)
Providing quality to customers (ILM Unit M3.19)
Planning to work efficiently (ILM Unit M3.20)
Organising and delegating (ILM Unit M3.21)
Managing projects (ILM Unit M3.22)
Managing health and safety at work (ILM Unit M3.23)
Understanding organisations in their context (ILM Unit M3.24)
Understanding culture and ethics in organisations (ILM Unit M3.25)
Managing performance (ILM Unit M3.26)
Working with costs and budgets (ILM Unit M3.27)
Managing the efficient use of materials (ILM Unit M3.28)
Managing the effective use of equipment (ILM Unit M3.29)
Understanding the communication process in the workplace (ILM Unit M3.30)
Influencing others at work (ILM Unit M3.31)
Communicating one-to-one at work (ILM Unit M3.32)
Effective meetings for managers (ILM Unit M3.33)
Understanding workplace information systems (ILM Unit M3.34)
Marketing for managers (ILM Unit M3.35)
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