Customer Service Level 2 NVQ - Steps 2 Success

If you work in Customer Services, or if your job means that you come into contact with customers, an NVQ in Customer Service is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers.

The NVQ qualification is awarded once you have shown that you can competently perform a range of tasks connected with your job. You’ll plan your programme of learning, development and assessment with your Assessor and work together to compile a portfolio of evidence that proves you’re skilful and knowledgeable in your role. This course delivers knowledge and understanding of modern Customer Service practices to help you prepare for assessment in both the mandatory and the optional units of the level 2 NVQ in Customer Service.

The course focuses on helping you to develop a deeper understanding of your customers and their behaviour – vital if you want to keep customers loyal and stop them taking their business elsewhere! You’ll learn about the importance of first impressions and see new ways to develop a rapport with your customer. You’ll explore why a “can do” attitude is key to successful customer service and learn techniques to enhance the customer experience. The course also covers the thorny issue of dealing with problems – from the types of difficult customer you might meet to dealing with tricky situations calmly and the importance of recognising when to say “no”.

 

 

 

Technical information

 

For further help with choosing the right course please call 0800 101 901.
Or find a learndirect centre that may offer this course in your area.