If you work in Customer Services, or if your job means that you come into contact with customers, an NVQ in Customer Service is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers.
The NVQ qualification is awarded once you have shown that you can competently perform a range of tasks connected with your job. You’ll plan your programme of learning, development and assessment with your Assessor and work together to compile a portfolio of evidence that proves you’re skilful and knowledgeable in your role. This course delivers all the knowledge and understanding of modern Customer Service practices that you need to prepare for assessment in your chosen combination of optional NVQ units.
You’ll begin by choosing the learning path that is most appropriate for your own job role: dealing with customers face-to-face or dealing with customers on the telephone. Whichever route you select, you’ll develop valuable new skills to help you manage customers more effectively in a wide range of everyday situations. You’ll learn how to create a positive first impression and how to build lasting relationships with your customers. You’ll develop new skills to help you in your job, such as ‘active listening’ techniques to work out what your customers really want and new ways of dealing with difficult or dissatisfied customers. And the course will give you the skills and confidence you need to play an active role in improving the customer service your organisation provides.
Course code: 103114SM003