Customer Service Level 2 NVQ Mandatory Units

If you work in Customer Services, or if your job means that you come into contact with customers, an NVQ in Customer Service is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers.

The NVQ qualification is awarded once you have shown that you can competently perform a range of tasks connected with your job. You’ll plan your programme of learning, development and assessment with your Assessor and work together to compile a portfolio of evidence that proves you’re skilful and knowledgeable in your role. This course delivers all the knowledge and understanding of modern Customer Service practices that you need to prepare for assessment in the mandatory units covered by the Level 2 NVQ in Customer Services

The course begins by looking at what customer service is all about. You’ll learn how to deliver the positive customer service experience that’s key to building a loyal customer base. You’ll see real-life examples of ways to make your customers feel good about your organisation, its products and its services and you’ll learn new techniques to help you turn negative situations into positive experiences. You’ll also learn about the legislation that exists to protect your own and your customers’ safety and security and you’ll explore the legal responsibilities that you have as a Customer Service professional.

 

 

 

Technical information

 

For further help with choosing the right course please call 0800 101 901.
Or find a learndirect centre that may offer this course in your area.