Qualifications
Taking this course can count towards part of the following qualifications:
Dealing with Customers Lawfully (ILM Unit M2.22)
This course will help you understand your responsibilities when dealing with your customers.
You’ll look at the way your organisation approaches its legal responsibilities, and how they affect you and your team.
You’ll explore customers’ rights in detail, and cover some of the law covering the supply of goods and services, including the Trade Descriptions Act (1968). You’ll explore what happens when the laws in this area aren’t upheld.
Many organisations make a point of giving customers more than the legal minimum of rights. You’ll be shown ways of exceeding your customers’ expectations in this area. You will also cover the procedures you should follow if a problem occurs.
What will you learn?
When you have finished this course you will be able to:
- Understand your team’s role in dealing lawfully with customers
- Be aware of customers’ rights
- Be aware of suppliers’ responsibilities
- Be familiar with some of the law in this area
- Follow the correct procedures if a problem occurs.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
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Course Code: 101023SM053
