Qualifications
Taking this course can count towards part of the following qualifications:
Workplace Communication (ILM Unit M2.16)
Effective communication is essential in today’s working environment. Whether it’s face-to-face, over the phone or by email, this course will help you gain the skills you need to make yourself understood.
It addresses the common issues people encounter when producing written communications, and will help you produce clear and concise letters, emails and memos.
You’ll look at what makes communication effective and what the barriers to communication can be.
You’ll learn how and when to keep records of oral communications such as discussions and interviews, to act as a reminder of what was agreed.
You’ll also look at verbal communication - speaking clearly, asking questions and active listening.
What will you learn?
When you have finished this course you will be able to:
- Understand the importance of effective communication
- Identify barriers to effective communication
- Overcome common problems in producing written communications
- Know how and when to keep records of oral communications
- Actively listen to others.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
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Course Code: 101023SM049
