Qualifications
Taking this course can count towards part of the following qualifications:
Communicating with People Outside the Work Team (ILM Unit M2.14)
Effective communication helps create effective working relationships. This course looks at the skills that you need to communicate well.
You’ll look at the importance of active listening, asking questions and using appropriate language.
As a team leader or manager, you have a responsibility to communicate information to others in your organisation. You’ll learn about the importance of consulting, including how and when it should be done.
You may also need to communicate with your customers. This course will help you identify who your customers are, what is important to them, and how to frame information in order to persuade and influence them. The course also covers handling confidential information.
What will you learn?
When you have finished this course you will be able to:
- Communicate with others in order to build effective working relationships
- Understand the importance of consultation
- Actively listen to others
- Understand who your customers are and what is important to them
- Persuade and influence your customers
- Understand the laws relating to confidentiality.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
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Course Code: 101023SM047
