Qualifications
Taking this course can count towards part of the following qualifications:
Using Information to Solve Problems (ILM Unit M2.09)
No matter how careful you are, problems in the workplace always occur. This course will help you to avoid problems, and find solutions when they arise.
You can avoid problems through effective planning, being better organised and setting SMART objectives.
You’ll be shown how to identify problems and then deal with root causes. Problem-solving often involves gathering relevant information and making the right decisions based on accurate and relevant information. You’ll be shown ways of retrieving information quickly and easily and, if the problem relates to your customers, you’ll be shown how to analyse and present customer data.
You’ll move on to look at creativity in problem-solving, generating action plans to deal with complex problems and monitoring and revising your action plans inline with changing circumstances.
What will you learn?
When you have finished this course you will be able to:
- Organise your work effectively
- Set SMART objectives
- Identify problems and their causes
- Find information to help with problem-solving
- Take a creative approach to problem-solving
- Generate action plans to address complex problems.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Mid-length Course - our mid-length courses take 10 - 40 hours to complete. You can work through this course at your own pace.
What's involved?
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Course Code: 101023SM042
