Qualifications
Taking this course can count towards part of the following qualifications:
Influencing others at work (ILM Unit M3.31)
This course looks at different aspects of influencing others at work. You’ll look at the benefits of networking and learn how to build and maintain a network of contacts.
You’ll also learn new skills to help you to listen more effectively and interpret non-verbal communication such as inflection, tone and body language.
The course also looks at verbal and non-verbal techniques you can use to persuade people to accept your ideas. You’ll learn how to interpret and use information to make sound business decisions and look at how to minimise resistance when negotiating and find compromises.
What will you learn?
When you have finished this course you will be able to:
- Manage networking relationships
- Actively listen to others
- Influence and persuade people to achieve identified objectives
- Understand the use of non-verbal communication in persuasion and negotiation
- Negotiate to resolve conflicting objectives.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
Online - This is a course where you learn while connected to the Internet
Course Code: 100594SM154
