Qualifications
Taking this course can count towards part of the following qualifications:
Managing conflict in the workplace (ILM Unit M3.14)
Conflict in the workplace is inevitable from time to time, and it can have a detrimental effect on personal and team performance unless it is managed well.
This course offers strategies and tactics that can be used to manage conflict effectively.
It will help you to recognise the causes of conflict at work and the effects it can have on performance. You will be shown different ways of handling conflict as well as tips on how to resolve specific conflict situations.
You'll also explore your own role in creating a positive work environment to minimise conflict within your team.
What will you learn?
When you have finished this course you will be able to:
* Recognise a range of conflict situations
* Understand conflict development/resolution
* React to minimise and resolve conflict
- Know how to create a harmonious workplace.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
Online - This is a course where you learn while connected to the Internet
Course Code: 100594SM137
