Qualifications
Taking this course can count towards part of the following qualifications:
Solving problems and making decisions (ILM Unit M3.01)
Problems at work are inevitable – the trick is to know how to deal with them effectively. As a manager or team leader, those above and below you rely on your ability to make well-informed decisions.
Often, the best way to tackle work-related issues is to gather as much information as possible, before acting upon it. This course will show you how to find and analyse both quantitative and qualitative information, and make decisions based upon it. You’ll also learn techniques to identify the root cause of a problem and generate creative solutions.
What will you learn?
When you have finished this course you will be able to:
- Identify the cause of a problem
- Distinguish between the problem itself and the symptoms of the problem
- Use a number of tools to define creative solutions to problems
- Analyse data to extract information
- Use appropriate statistics
- Take a structured approach to making and implementing decisions.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Mid-length Course - our mid-length courses take 10 - 40 hours to complete. You can work through this course at your own pace.
What's involved?
Online - This is a course where you learn while connected to the Internet
Course Code: 100594SM124
