Customer Service
The success of any business begins and ends with the customer. As a first line manager, one of your key responsibilities is delivering customer service that meets your customers’ requirements and their legal rights.
This course looks at the key aspects of effective customer service. You’ll learn how to identify your customers’ needs and wants (even when they’re not sure themselves!) and explore the main legal issues relating to customer rights. You’ll be shown how to set the standards, policies and procedures that ensure your customers get the level of service they’re entitled to and you’ll learn how to deal with customer complaints, converting problems into opportunities.
What will you learn?
On completion of this course, you will be able to:
- Understand your customers’ rights and expectations
- Set customer service standards
- Monitor the performance of your customer service team
- Identify problems with customer service performance
- Take appropriate action when service levels do not meet standards
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
Online - This is a course where you learn while connected to the Internet
Course Code: 100594SM086
