Communications Media
There are many ways to communicate at work - telephone, fax, face to face conversations, letters, e-mail, the Intranet - even video conferencing! Communications Media will help you to identify the main communications options available to you at work, to assess the strengths and weaknesses of each one and to choose the most effective medium in any given situation. You will also learn how to communicate more effectively using body language and visual aids and to recognise the importance of feedback in the communication process.
What will you learn?
By the time you have completed this course, you will be able to:
- Identify the main communications media that are available within the workplace
- Define the strengths and weaknesses of each medium
- Choose the most effective medium in any given situation
- Use body language and visual aids to communicate more effectively
- Define the critical importance of feedback in the communication process.
What should you already know?
There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
Online - This is a course where you learn while connected to the Internet
Course Code: 100594SM031
