Communication Process
Communication Process explores all aspects of communicating at work - from understanding body language to learning active listening, from the importance of two-way communication to developing good questioning techniques. The course also considers the dangers of communicating badly with your team and the benefits that effective communication can bring to everyone in the workplace.
What will you learn?
By the time you have completed this course, you will be able to:
- Identify the main stages in the communication process
- Describe the implications of good communication
- Identify the common barriers to communication and know how to overcome them
- Use body language, active listening and questioning techniques to communicate effectively.
What should you already know?
There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
Online - This is a course where you learn while connected to the Internet
Course Code: 100594SM027
