Understanding Quality
In business, "quality" is much more than a word to describe how good your product or service is - it's a broad term, covering a whole range of important systems and disciplines. Understanding Quality is an excellent introduction to the concept of quality in business. During the course, you'll explore different aspects of quality at work - the quality of the product, quality control, quality assurance, total quality management and continuous improvement. The course also explains the role of quality systems and standards such as the British Standards Institute (BSI) and the International Organisation for Standards (ISO).
What will you learn?
By the time you have completed this course, you will be able to:
- Define what quality means
- Describe the key concepts of quality control, quality assurance, quality management and continuous improvement
- Outline the quality systems and standards that have been defined to provide customers with an independent quality assurance
- Identify the practical steps you can take to improve quality standards.
What should you already know?
There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
Online - This is a course where you learn while connected to the Internet
Course Code: 100594SM023
