Understanding Customers
The key to any successful business is to provide customers with what they want, when they want it and at a price they are willing to pay. Understanding Customers helps learners to develop a more customer-focussed attitude both within themselves and within their team. The course provides guidance on identifying potential customers and understanding their needs and expectations - and so helps learners to build valuable long-term relationships with their customers.
What will you learn?
By the time you have completed this course, you will be able to:
- Identify who your customers are
- Identify your customers' needs and expectations
- Develop a customer-focused attitude within your team
- Build long-term relationships with customers.
What should you already know?
There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Short Course - our short courses take 3 to 9 hours to complete. You can work through this course at your own pace.
What's involved?
Online - This is a course where you learn while connected to the Internet
Course Code: 100594SM006
