The Complete ECDL Part One (MS2003)
The most effective managers possess excellent one-to-one communication skills. This course explores the different ways in which you interact with individual members of your team and offers new techniques to improve your one-to-one communication.
You'll learn how good preparation can improve one-to-one communication, explore the role of body language in communication and discover the best ways to communicate in both formal and informal situations. The course also provides you with the skills you need to run successful one-to-one counselling, disciplinary and grievance interviews.
What will you learn?
On completion of this course you will be able to:
- Understand the importance of one-one communication
- Select the most appropriate method to communicate
- Prepare to communicate with an individual
- Communicate appropriately and effectively
- Maintain appropriate records of communications
What should you already know?
There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.
Course level
| Beginner |
| Beginner plus |
| Intermediate |
| Advanced |
How long does it take?
Long Course - our long courses take 42 - 150 hours to complete. You can work through this course at your own pace.
What's involved?
Online - This is a course where you learn while connected to the Internet
Course Code: 100594SM037
