Customer Care
Customers are the lifeblood of any business. So paying attention to the way you look after them makes good sense! These courses will show you how.
Courses marked with this icon are available to buy online from learndirect business.
Understanding Customers
This course explores how business success stems from providing what your customers want, when they want it and at a price they are willing to pay. (3 hours) available to buy online...
No Complaints?: Complaints and the Customer
Even the most successful business doesn’t get things right all the time, so it’s vital that staff have the skills in place to deal effectively with a dissatisfied customer’s emotions and solve their problem successfully. (2 hours) available to buy online...
If Looks Could Kill: The Power of Behaviour
This course introduces proven techniques to help customer-facing staff stay cool and in control when dealing with awkward customers and tricky situations. With the practical guidance provided, staff will be able to choose instead behaviours that improve customer attitudes, create new sales opportunities and enhance the reputation of a business and its services. (2 hours) available to buy online...
Telephone Behaviour: The Rules of Effective Communication
This course will improve the way your business is represented on the telephone. From the importance of starting the call with a ‘verbal handshake’ to repeating key phrases to show callers they’re understood, the course is packed with practical rules to help staff conduct a more professional telephone call from start to finish. (2 hours) available to buy online...
Questionnaire Design And Analysis
Businesses often use questionnaires to research the views and preferences of their customers - this course will give you the skills you need to get closer to the people who use your product and service. You will learn how to design a market research questionnaire, explore different ways to conduct a research programme and discover techniques to analyse and interpret the research results. (3 hours) full details...
Steps To Success - Professional Customer Service
This course covers the latest thinking on the skills you'll need to deal with a range of customers and a variety of everyday customer service situations. The course begins by focussing on exactly why the service you deliver to your customers is key to ongoing success in business. (15 hours) full details...
Level 2 NVQ in Retail Skills: Work effectively in your retail team
If you work in a retail environment, an NVQ in Retail Skills is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers. The qualification is awarded once you have shown that you can competently perform a range of tasks connected with your job. (8 hours) full details...
Fulfilling Customer Requirements (ILM Unit M2.07)
For any business, success depends upon the customer. This course will help you understand who your customers are, what they want and how to deliver it. (6 hours) full details...
Customer Service Level 2 NVQ - Steps 2 Success
If you work in Customer Services, or if your job means that you come into contact with customers, an NVQ in Customer Service is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers. The NVQ qualification is awarded once you have shown that you can competently perform a range of tasks connected with your job. (15 hours) full details...
Customer Service Level 2 NVQ Optional Units
If you work in Customer Services, or if your job means that you come into contact with customers, an NVQ in Customer Service is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers. The NVQ qualification is awarded once you have shown that you can competently perform a range of tasks connected with your job. (8 hours) full details...
Providing quality to customers (ILM Unit M3.19)
In business, ‘quality’ is more than a word to describe how good your product or service is – it covers a whole range of important systems and disciplines. This course will help you make quality a reality within your company. (6 hours) full details...
Complaints and Quality Management: Quality through Customer Service
This course introduces new techniques to change the way businesses approach complaints. Staff will develop skills to help them use complaints to find solutions to problems rather than apportioning blame, and understand how taking a positive approach to complaints can lead to business success and satisfied customers. (2 hours) available to buy online...
Who Sold You This, Then?: Effective After-Sales Service
Service staff are the foundation on which future sales are won or lost. Equipping them with up-to-date after-sales service skills will help them to leave customers with a positive impression of the business and ensure they return when they’re ready to make their next purchase. (2 hours) available to buy online...
An Inside Job: Meeting Internal Customer Needs
The performance of every individual within the business is directly dependant on the performance of others. Working relationships in businesses that treat internal customers with the same level of service and support as external customers are stronger, more effective and more productive. (2 hours) available to buy online...
Demanding Customers: Customer Care Made PERFECT
This course is a helpful introduction to the problems that demanding customers create and the expectations they have. The course will help employees deliver an outstanding customer service experience to even the most difficult of characters. (2 hours) available to buy online...
Customer Service
The success of any business begins and ends with the customer. As a first line manager, one of your key responsibilities is delivering customer service that meets your customers’ requirements and their legal rights. (3 hours 30 minutes) full details...
Understanding Customers
The key to any successful business is to provide customers with what they want, when they want it and at a price they are willing to pay. Understanding Customers helps learners to develop a more customer-focussed attitude both within themselves and within their team. (4 hours 30 minutes) full details...
Steps to Success - Professional Customer Service Skills
This course provides comprehensive training in all aspects of customer service, from building relationships to addressing customer concerns and solving problems. It will help employees refresh and develop their customer service skills to ensure the needs of their customers are being met. (7 hours) available to buy online...
Providing Quality to Customers (ILM Unit M2.08)
Successful organisations know that the customer is central to everything they do. This course will enable you to deliver quality products and services to your customers by helping you to understand what quality means to them. (5 hours) full details...
Customer Service Level 2 NVQ Mandatory Units
If you work in Customer Services, or if your job means that you come into contact with customers, an NVQ in Customer Service is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers. The NVQ qualification is awarded once you have shown that you can competently perform a range of tasks connected with your job. (8 hours) full details...
Managing customer service (ILM Unit M3.08)
The key to any successful business is to provide customers with what they want, when they want it and at a price they are willing to pay. In other words, the customer is king. (9 hours) full details...
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