Managing Activities
From planning workload to preventing accidents, a range of courses to help you and your team achieve more each working day.
Courses marked with this icon are available to buy online from learndirect business.
Understanding Customers
This course explores how business success stems from providing what your customers want, when they want it and at a price they are willing to pay. (3 hours) available to buy online...
Planning Work
This course will help you to plan your workload and the workload of your team. (2 hours 30 minutes) available to buy online...
Preventing Accidents
Accidents in the workplace cost employers billions of pounds each year in legal fees and compensation payouts. As a manager, you have an important part to play in minimising the risk of accidents to members of your team. (3 hours) full details...
Statistical Process Control
Statistical Process Control, or SPC, allows a manager to constantly monitor business processes and so ensure the team is performing at an optimum level. This course explores how implementing sound SPC techniques will maximise profitability within your organisation. (2 hours 50 minutes) full details...
Managing Projects
If you’re asked to lead a project at work, you’ll be in charge of coordinating the activities of many different people, completing multiple tasks in a precise sequence and taking responsibility for the expenditure of significant amounts of time and money. This course gives you the skills to manage even the most daunting project effectively and successfully. (3 hours) full details...
Understanding Customers
The key to any successful business is to provide customers with what they want, when they want it and at a price they are willing to pay. Understanding Customers helps learners to develop a more customer-focussed attitude both within themselves and within their team. (4 hours 30 minutes) full details...
Delivering Quality
As team leader or manager, you have an important role to play in making quality a reality within your company. Delivering Quality explores the ways in which you can contribute to the management of quality systems throughout your organisation. (3 hours) full details...
Health & Safety - Law & Practice
Accidents in the workplace and illnesses resulting from work-related practices cost employers billions of pounds each year in legal fees and compensation payouts. This course is a must for all Team Leaders and Supervisors - it identifies significant legislation related to health, safety and welfare at work and explains how the law affects both the team leader and team members. (4 hours) full details...
Health And Safety - Law And Practice
This course explores current Health and Safety best practice and legislation. (2 hours 30 minutes) available to buy online...
Preventing Accidents
This course gives you new skills to reduce the cost and misery caused by accidents at work. (2 hours) available to buy online...
The Environment
The natural world has never been under greater threat from the demands we place upon it. As a manager, you have a duty to minimise environmental risk within your organisation. (3 hours) full details...
Customer Service
The success of any business begins and ends with the customer. As a first line manager, one of your key responsibilities is delivering customer service that meets your customers’ requirements and their legal rights. (3 hours 30 minutes) full details...
Problem Solving
Problems at work are inevitable and so successful managers must learn techniques to solve them skillfully. This course will help learners to recognise the existence of a work-related problem. (5 hours) full details...
Understanding Quality
In business, "quality" is much more than a word to describe how good your product or service is - it's a broad term, covering a whole range of important systems and disciplines. Understanding Quality is an excellent introduction to the concept of quality in business. (3 hours 30 minutes) full details...
Planning Work
The course examines the four main stages in the planning process - identifying your objectives and setting appropriate targets, planning the work to meet your targets and deadlines, applying monitoring and control techniques, and evaluating the results and plans. It covers all aspects of planning, from setting SMART objectives to allocating resources and planning for when things go wrong. (3 hours 30 minutes) full details...
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