Communication Skills
Learn to communicate with others more effectively in a variety or ways - from questioning skills to reading people's body language.
Courses marked with this icon are available to buy online from learndirect business.
Effective Communication
This course gives practical advice, tools and techniques to enable you to become a more effective communicator at work. Without good communication, there's no teamwork and no team. (3 hours) full details...
Written Communication
This course will give you the skills you need to create correct and professional business correspondence. (2 hours 30 minutes) available to buy online...
Listening Skills: An Introduction To Listening
This course helps you to understand the importance of listening and allows you to develop better listening skills. (30 minutes) available to buy online...
On the Receiving End: Making Call Centres More Effective
This course is a straightforward introduction to the skills needed to be an effective call centre operative. By learning how to ‘read’ the customer, how to manage emotions and how to map the call by explaining the options and agreeing a solution, call centre staff will be able to remain calm, detached and 100% professional when dealing with difficult customers and testing situations. (2 hours) available to buy online...
Telephone Behaviour: The Rules of Effective Communication
This course will improve the way your business is represented on the telephone. From the importance of starting the call with a ‘verbal handshake’ to repeating key phrases to show callers they’re understood, the course is packed with practical rules to help staff conduct a more professional telephone call from start to finish. (2 hours) available to buy online...
The Dreaded Appraisal : Both Sides of the Appraisal Interview
This course provides a step-by-step guide to conducting an appraisal interview. By following the techniques outlined in the course, managers will be better placed to use the appraisal interview to increase motivation, develop potential and improve performance. (2 hours) available to buy online...
Can You Spare a Moment?: Counselling Skills for Managers
This course introduces basic counselling skills so that managers can encourage staff to be more forthcoming about their problems and work with their team to nip problems in the bud before they affect performance. After exploring the techniques in the course, managers will be able to play a more active role in creating a healthy and productive working environment. (2 hours) available to buy online...
Non-Verbal Communication
It's not what you say - it's the way that you say it. It will show you how to interpret other people's body language and tone - so that you receive the right message. (2 hours 50 minutes) full details...
Written Communication
Very few managers receive formal training in how to express themselves in writing - yet it is one of the most important ways that people in business communicate. This course uses case studies to help you write more professional business letters, memos, reports and e-mails and to assess when writing is the best way to communicate. (3 hours 30 minutes) full details...
Understanding the communication process in the workplace (ILM Unit M3.30)
There are many ways to communicate at work – by telephone, email, face-to-face conversations, letters and even video conferencing. This course explores all aspects of communicating at work - from selecting the most effective communication tool for any given situation, to understanding body language and learning to listen ‘actively’. (6 hours) full details...
Communication Process
This course will help you to improve the way you interact and communicate at work. (2 hours 30 minutes) available to buy online...
Questioning Skills: Why are questions important?
This course explores the importance of using questions to improve your effectiveness in verbal communication and people management. (30 minutes) available to buy online...
If Looks Could Kill: The Power of Behaviour
This course introduces proven techniques to help customer-facing staff stay cool and in control when dealing with awkward customers and tricky situations. With the practical guidance provided, staff will be able to choose instead behaviours that improve customer attitudes, create new sales opportunities and enhance the reputation of a business and its services. (2 hours) available to buy online...
The Best of Motives: Informing and Involving
This course is a helpful introduction to the art of motivation. Managers will be shown how to share information, how to encourage staff to take control of their jobs and how to involve the team in decisions. The techniques explored in the course will enable them to empower the workforce, eliminate apathy and improve productivity. (2 hours) available to buy online...
Performance Matters: The Need for Constructive Criticism
This course shows how to prepare and deliver criticism and advises how both parties can move on after criticism has been delivered. With the practical guidance provided, managers will become more confident about delivering criticism and the business will benefit from improved workforce performance. (2 hours) available to buy online...
Straight Talking: The Art of Assertiveness
This course will help any business professional take the first steps towards a more assertive attitude. Whether they need to learn how to say ‘no’ to unreasonable requests from customers or deliver constructive criticism to a team member who’s under-performing, this course will give them new skills to ensure that their voice is heard and that their ideas and opinions are respected. (2 hours) available to buy online...
One-to-one Communication
The most effective managers possess excellent one-to-one communication skills. This course explores the different ways in which you interact with individual members of your team and offers new techniques to improve your one-to-one communication. (3 hours) full details...
Communication Process
Communication Process explores all aspects of communicating at work - from understanding body language to learning active listening, from the importance of two-way communication to developing good questioning techniques. The course also considers the dangers of communicating badly with your team and the benefits that effective communication can bring to everyone in the workplace. (3 hours) full details...
Managing stress in the workplace (ILM Unit M3.15)
Stress can have a devastating effect on the performance of your team. It’s your responsibility as a manager to tackle its causes and minimise its impact in the workplace. (9 hours) full details...
Communicating one-to-one at work (ILM Unit M3.32)
The most effective managers possess excellent one-to-one communication skills. This course explores the ways in which you interact with individual members of your team and offers techniques to improve your one-to-one communication. (3 hours) full details...
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