Personal Development
Interpersonal skills are something we use day in day out. In a business environment, the way you communicate is especially important - whoever you're dealing with.
Courses marked with this icon are available to buy online from learndirect business.
Manage your own stress
If you feel that work-related stress is getting the better of you, this course will help you to understand and deal with the problem. (2 hours 30 minutes) available to buy online...
Using Information For Decisions
This course will help you to evaluate information and use it as a basis for taking sound business decisions (2 hours 30 minutes) available to buy online...
Planning Work
This course will help you to plan your workload and the workload of your team. (2 hours 30 minutes) available to buy online...
Briefing Skills
This course is an ideal way to improve your briefing skills if you regularly brief internal or external audiences. (2 hours 30 minutes) available to buy online...
Minimising Stress
This course will help you to protect your team from the causes and effects of workplace stress. (2 hours 30 minutes) available to buy online...
The Paper Chase: Cutting Back on Paperwork
This course provides a simple introduction to the skills needed to manage, control and reduce paperwork. By following the techniques explored, staff will be able to immediately implement new systems and processes that minimise unnecessary paperwork. (2 hours) available to buy online...
Problem Solving Skills
This course will help you to successfully resolve work-based problems. (3 hours) available to buy online...
Self Development
Today's business environment is more competitive than ever before - so it's vital that you take your own self development seriously if you are to keep your skills up to date. Self Development will help you to identify your development needs and to draw up a list of development priorities. (3 hours) full details...
Networking
Managers who invest time and effort in developing a network of business contacts create an invaluable resource that can help them to become more effective in their role. Networking identifies the benefits of networking - to you as an individual and to the organisation you work for. (2 hours 50 minutes) full details...
Influencing/ Negotiating
Managers need to develop effective influencing and negotiating skills to cope in conflict situations. Whether you need to influence customers, suppliers or staff, the course looks at the various verbal and non-verbal techniques you can use to persuade people to accept your ideas. (2 hours 55 minutes) full details...
Minimising Stress
Stress can have a devastating effect on the performance of your team. It is your responsibility as a manager to tackle its causes minimise its impact in the workplace. (2 hours 55 minutes) full details...
Developing Yourself
This course explores ways to assess your current skills and shows you how to set goals to address your development needs. Knowing where your strengths and weaknesses lie, and taking responsibility for your personal development needs, will help you to get ahead - and stay ahead - at work. (3 hours) full details...
Planning Development
An important part of any Team Leader or Supervisory role is to ensure that each team member can fulfil his or her personal career potential. This course will help learners to identify the training and development needs for individual team members and illustrates how a personal development plan can motivate employees and improve performance. (4 hours 30 minutes) full details...
Identifying Self Development Needs
The focus of this course is very firmly on YOU. Don't get left behind, take your own self-development as seriously as you take the development of your staff. (3 hours) full details...
Communications Media
There are many ways to communicate at work - telephone, fax, face to face conversations, letters, e-mail, the Intranet - even video conferencing. Communications Media will help you to identify the main communications options available to you at work, to assess the strengths and weaknesses of each one and to choose the most effective medium in any given situation. (3 hours) full details...
Written Communication
Very few managers receive formal training in how to express themselves in writing - yet it is one of the most important ways that people in business communicate. This course uses case studies to help you write more professional business letters, memos, reports and e-mails and to assess when writing is the best way to communicate. (3 hours 30 minutes) full details...
Briefing Skills
Briefing Skills will help you to communicate effectively when you brief your team, senior management or external agencies. You will learn how to prepare for briefings and how to identify the information you need to include. (3 hours) full details...
NVQ in Business and Administration: Carry out your Responsibilities at Work
If you provide administrative support to your boss or department, an NVQ in Business and Administration is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers. The qualification is awarded once you have shown that you can competently perform a range of tasks connected with your job. (9 hours) full details...
Dealing with Change in the Workplace (ILM Unit M2.10)
In today's competitive marketplace, businesses must adapt and evolve if they are to remain successful. This course will help you manage change in the workplace. (8 hours) full details...
Managing Creativity and Innovation in the workplace
We don’t often think of creativity as existing in the workplace. But organisations that encourage innovation are more likely to succeed than those who are stuck in their own ways of doing things. (4 hours) full details...
Writing for business (ILM Unit M3.05)
If you want to ensure your written communications are effective and professional, this course is for you. It covers some of the practical aspects and secrets behind producing effective reports. (3 hours) full details...
Managing conflict in the workplace (ILM Unit M3.14)
Conflict in the workplace is inevitable from time to time, and it can have a detrimental effect on personal and team performance unless it is managed well. This course offers strategies and tactics that can be used to manage conflict effectively. (4 hours) full details...
Managing the employment relationship (ILM Unit M3.16)
Management of the employer-employee relationship is a complex area, and as first line manager, you must be fully aware of your responsibilities. This course looks at two aspects of first line management. (6 hours 30 minutes) full details...
Communicating one-to-one at work (ILM Unit M3.32)
The most effective managers possess excellent one-to-one communication skills. This course explores the ways in which you interact with individual members of your team and offers techniques to improve your one-to-one communication. (3 hours) full details...
Time Management
This course will help you to improve your performance at work by getting more done in less time. (2 hours 30 minutes) available to buy online...
Identifying Self Development Needs
This course will help you to identify gaps in your managements skills and to set personal training priorities. (2 hours 30 minutes) available to buy online...
Written Communication
This course will give you the skills you need to create correct and professional business correspondence. (2 hours 30 minutes) available to buy online...
Effectiveness and efficiency
This course will help you to improve practices and procedures within the workplace to make your business more efficient and effective. (3 hours) available to buy online...
Managing and Handling Stress at Work
This course explores both the causes of workplace stress and a wide range of stress-reducing initiatives. (50 minutes) available to buy online...
Straight Talking: The Art of Assertiveness
This course will help any business professional take the first steps towards a more assertive attitude. Whether they need to learn how to say ‘no’ to unreasonable requests from customers or deliver constructive criticism to a team member who’s under-performing, this course will give them new skills to ensure that their voice is heard and that their ideas and opinions are respected. (2 hours) available to buy online...
Using Information for Decisions
As a manager or team leader, those above and below you rely on your ability to make well-informed decisions. This course introduces the 5C's model, crucial to effective decision-making and introduces tried and tested decision-making models to help you evaluate all the options available. (4 hours) full details...
Effectiveness and Efficiency
It's easy for any business to claim to be effective and efficient. But do you really understand the vital differences between the two - and why businesses need to be both effective and efficient to survive?This course will help you to fully understand the terms effectiveness and efficiency. (3 hours) full details...
Non-Verbal Communication
It's not what you say - it's the way that you say it. It will show you how to interpret other people's body language and tone - so that you receive the right message. (2 hours 50 minutes) full details...
Ethics In Business
Today's consumers are increasingly concerned about the principles and moral standing of the businesses they deal with - and they may vote with their feet and abandon organisations whose ethical standards they find lacking. This course explores the whole issue of ethics in the workplace - from the importance of a business practising what it preaches to the role that you can play as a manager in communicating the ethical values of your organisation to the public. (3 hours 5 minutes) full details...
Problem Solving
Problems at work are inevitable and so successful managers must learn techniques to solve them skillfully. This course will help learners to recognise the existence of a work-related problem. (5 hours) full details...
Manage Own Stress
A stressed manager can adversely affect the performance of both those they supervise and the organisation they work for. This course helps you to understand what causes stress and to recognise the early warning signs of stress in yourself. (3 hours) full details...
Time Management
Knowing how to get the most from each working day is an asset to any Team Leader - good Time Management will ensure the efficient performance of the team as a whole. The course will help learners to analyse how they currently spend their time at work and to devise methods of freeing up time by delegating or re-scheduling. (3 hours) full details...
Planning Work
The course examines the four main stages in the planning process - identifying your objectives and setting appropriate targets, planning the work to meet your targets and deadlines, applying monitoring and control techniques, and evaluating the results and plans. It covers all aspects of planning, from setting SMART objectives to allocating resources and planning for when things go wrong. (3 hours 30 minutes) full details...
How To Learn
With limited time and resources available for learning, it's vital that, when you do have the chance to learn something new, that you get the maximum benefit. This course looks at the different ways adults learn and examines the stages you should aim to go through to really get the most out of your learning. (3 hours) full details...
Meetings
If meetings sometimes seem a waste of your valuable time, then the chances are that you haven't developed good meeting skills. This course has been specifically designed to help you get more from meetings. (3 hours 30 minutes) full details...
Level 2 NVQ in Retail Skills: Work effectively in your retail team
If you work in a retail environment, an NVQ in Retail Skills is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers. The qualification is awarded once you have shown that you can competently perform a range of tasks connected with your job. (8 hours) full details...
The Unorganised Manager: Organising Yourself
This course is a simple introduction to the techniques of good organisation. By following the methods outlined in the course, managers will be able to improve the way they plan and prioritise their workload, schedule their working day and delegate to colleagues – and so free up more of their time to focus on and deliver business objectives. (2 hours) available to buy online...
Managing Yourself (ILM Unit M2.20)
We’re all guilty of procrastinating sometimes, but as team leader or manager you need to set an example for your team, which means not putting things off. This course will show you ways of managing your time effectively, and staying focused on the task at hand. (10 hours) full details...
Achieving objectives through time management (ILM Unit M3.04)
Knowing how to get the most from each working day is an asset to any team leader or manager - good time management will ensure the efficient performance of the team as a whole. This course is designed to help you play your part in setting realistic and SMART objectives for your team - and then manage their workload to ensure they can meet them. (6 hours) full details...
Developing yourself and others (ILM Unit M3.13)
You should take your own self-development as seriously as you take the development of your staff. Ensure that you and your team are all on track to fulfil your career potential. (14 hours) full details...
Managing stress in the workplace (ILM Unit M3.15)
Stress can have a devastating effect on the performance of your team. It’s your responsibility as a manager to tackle its causes and minimise its impact in the workplace. (9 hours) full details...
Influencing others at work (ILM Unit M3.31)
This course looks at different aspects of influencing others at work. You’ll look at the benefits of networking and learn how to build and maintain a network of contacts. (9 hours) full details...
Effective meetings for managers (ILM Unit M3.33)
If meetings sometimes seem a waste of your valuable time, the chances are you haven't developed good meeting skills. This course has been specifically designed to help you get the most from your meetings. (4 hours) full details...
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