Business Running/Growth
Successful day-to-day management of a business is an art form in itself. Help your business to grow by improving your key management skills.
Courses marked with this icon are available to buy online from learndirect business.
Performance Indicators
This course will help you to understand how well your team is performing through measuring their output more meaningfully. (2 hours 30 minutes) available to buy online...
Winning the Contract
This course is designed to help businesses improve their knowledge of public sector procurement and was developed on behalf of the DTI's Small Business Service. It provides an introduction to the public sector and the different types of contract, offering practical advice to help you identify new business opportunities. (4 hours) available to buy online...
Anti-Money Laundering
This course is an ideal introduction to the crime of money laundering. It outlines the three stages of the money laundering process and the different techniques used by criminals to hide the illegal origins of money. It will help managers to put in place a series of practical measures to help to help prevent, report and combat the problem. (1 hours) available to buy online...
Building blocks for eBusiness
This course introduces and describes the components necessary to build a successful ebusiness. It explains how selling online opens up a potentially huge global market and includes helpful guidance on how to make the most of the opportunities offered by the internet. (45 minutes) available to buy online...
Legalities of online business
Working within the law is an essential part of business success, yet e-commerce is such a new area that many people are uncertain of the legal aspects of online business. This course explains the legal side of doing business online. (30 minutes) available to buy online...
Sell It to Me!: Essential Skills for all Salespeople
This course is a great introduction to the art of selling. By exploring a wide range of everyday scenarios - from meeting the customer and establishing their needs to dealing with customer objections and closing the sale – it gives employees a better understanding of the key skills needed to make the sale. (2 hours) available to buy online...
Economic Environment
No business operates in a vacuum, so it's crucial that you understand how economic trends and political policies can affect your organisation. Economic Environment explores key economic factors such as supply and demand and inflation and considers the impact that they can have on your business. (3 hours 15 minutes) full details...
European/ International Context
The United Kingdom is a major trading nation, importing and exporting goods and services to and from countries all over the world. As a manager, you should aim to understand the international issues that affect businesses in the UK. (2 hours 50 minutes) full details...
Make or Break 2: Growing your Business
This course is designed to help people grow their businesses through careful planning. It explores a range of issues, including sales, staff and finances, and shows how to minimise risks throughout the expansion process. (5 hours) available to buy online...
Staying Afloat - A Guide To Cash Flow
Effective cash flow management can help prevent business failure. This course provides helpful tips and useful tools to take the doubt out of cash flow management and develop reliable financial forecasts to help your business survive and grow. (3 hours) available to buy online...
Dawn Raids
In the UK, organisations suspected of anti-competitive behaviour are visited by an investigation team which carries out a ‘dawn raid’. This course explains what the investigation involves and how your business should respond, helping you to prepare for the eventuality of a dawn raid. (30 minutes) available to buy online...
Fraud Prevention
This course is an easy-to-follow introduction to fraud which will help managers protect their business, people and profits. It explains what fraud is, how to identify the warning signs and the practical steps that can be taken to prevent crime. (30 minutes) available to buy online...
eMarketing for businesses
This course explains how to market a product or service online. It builds understanding of e-marketing processes and technologies, including the legal implications of selling online. (30 minutes) available to buy online...
Call to Order: Converting Telephone Enquiries into Sales
This course outlines a simple, five-step approach to call conversion. It will enable employees to make a real and immediate difference to conversion rates by delivering the key skills they need to prepare for calls, present the product and the price and conclude the order. (2 hours) available to buy online...
Organisational Context
What causes some organisations to thrive and others to fail? This course explores the three key ingredients that successful organisations share: a clear purpose; strong management; and a suitable structure. You will learn how to identify and prioritise the stakeholders in your organisation. (3 hours 5 minutes) full details...
Organisational Culture
No two organisations or businesses are the same - each has its own culture that is as individual as a fingerprint. This course examines different types of business culture and how culture can influence your management style. (3 hours 15 minutes) full details...
Performance Indicators
Your ability to measure, monitor and improve your team's performance is vital to your success as a manager. This course explores ways to monitor work performance and why it is important to stakeholders in the business that you do this. (3 hours) full details...
Steps To Success - Professional Sales Skills
This useful and practical course provides an insight into how and why a customer buys. It also covers key techniques which can help participants to improve their sales skills and win more business, to increase the profitability of their organisation. (8 hours) available to buy online...
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